Service Guarantee

We will always take the extra step to ensure that you are satisfied.

Because we understand that our response to any service need is one of the most critical factors in acquiring and retaining your business, our mission is to ensure that every transaction and encounter is a positive, memorable experience.

Our goal is to provide you with an exemplary experience when dealing with any member of our team during any aspect of service.

Accuracy
If you find a mistake that we have made, let us know. This includes statement, teller, check, or loan payoff errors. We will immediately correct the error and credit your account $10.00

Responsiveness
If you have a question about any of your accounts with Independence National Bank and we do not give you an answer within 24 hours, we will credit your account $10.00

Courtesy
If you feel that you have been treated with anything less than excellence in courteous customer service, tell the supervisor or manager, and we will credit your account $10.00

* $10 Service Guarantee applies to client service delivered by Independence National Bank which is under the control of Independence National Bank. The guarantee excludes natural phenomenon such as utility blackouts, environmental disturbances, Internet disturbances, national emergencies, electronic malfunctions, and situations of which we have no control and are unable to provide service. Independence National Bank reserves the right to change, modify or terminate this guarantee at any time.